Diverse MMX Clothing

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Diverse Mmx – Terms & Conditions

Terms & Conditions

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Welcome to Diverse MMX. These Terms & Conditions govern your use of our website and the purchase of products from our online store. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our website.

1. About Us (Business Identification)

Business Name: Diverse MMX
Business Owner: Joanne Hope
Trading Location: Harrogate North Yorkshire
Contact Email: Joanne@diverseclothing.co.uk
Contact Phone: 07769619699

Diverse MMX is a neurodivergent‑friendly clothing brand specialising in sensory‑considered garments with integrated fidgets and bold, expressive designs.

2. Products & Description of Goods

Diverse MMX sells clothing and accessories designed with sensory needs and self‑regulation in mind. Products may include (but are not limited to):

  • Clothing with built‑in sensory or fidget elements
  • Personalised or custom‑embroidered garments
  • Limited‑run or made‑to‑order items

Please note:

  • Colours may vary slightly due to screen display settings
  • Measurements are provided as accurately as possible but may vary slightly due to the handmade or customised nature of our products

3. Orders & Acceptance

  • All orders placed through our website are subject to acceptance and availability
  • We reserve the right to refuse or cancel an order at any time, including due to errors in pricing, stock availability, or suspected fraudulent activity
  • Once an order is confirmed, you will receive an order confirmation email

4. Pricing & Payment

  • All prices are listed in English Pounds (£)
  • Prices include applicable taxes unless stated otherwise
  • Payment must be made in full at the time of purchase
  • We accept payment via Paypal, ClearPay, Stipe

Diverse MMX reserves the right to change prices at any time without prior notice. Any changes will not affect orders already confirmed.

5. Shipping & Delivery

  • Processing times vary, especially for personalised or made‑to‑order items
  • Estimated delivery times are provided as a guide only and are not guaranteed
  • Diverse MMX is not responsible for delays caused by postal services, customs, or events outside our control

Shipping costs will be calculated at checkout unless otherwise stated.

6. Custom & Personalised Items

Due to the personalised nature of many Diverse MMX products:

  • Custom or personalised items cannot be cancelled, returned, or exchanged once production has begun
  • Customers are responsible for ensuring all personalisation details (such as spelling, size, and design choices) are correct before placing an order

7. Returns, Refunds & Exchanges (Customer Rights)

7.1 Change of Mind

  • We do not offer refunds or exchanges for change of mind, incorrect sizing, or personal preference

7.2 Faulty or Damaged Items

If your item arrives faulty or damaged:

  • Please contact us within 7 days of receiving your order
  • Provide clear photos and a description of the issue
  • If the fault is confirmed, we will offer a repair, replacement, or refund in accordance with consumer law

This policy does not affect your rights under applicable consumer protection laws.

8. Warranties

  • All products are covered by consumer guarantees that cannot be excluded under law
  • Warranties do not cover damage caused by misuse, incorrect washing, normal wear and tear, or failure to follow care instructions

Care instructions are provided with each garment and must be followed to maintain product longevity.

9. Intellectual Property

All content on this website, including designs, logos, images, text, and product concepts, is the intellectual property of Diverse MMX and may not be copied, reproduced, or used without written permission.

10. Use of Website

You agree not to:

  • Use the website for unlawful purposes
  • Attempt to interfere with the website’s functionality or security
  • Copy or exploit website content for commercial purposes

11. Limitation of Liability

To the maximum extent permitted by law:

  • Diverse MMX will not be liable for any indirect, incidental, or consequential loss arising from the use of our products or website
  • Our liability is limited to the value of the product purchased

12. Privacy

Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.

13. Changes to These Terms & Conditions

We reserve the right to update or modify these Terms & Conditions at any time. Changes will take effect immediately upon being published on our website.

14. Governing Law

These Terms & Conditions are governed by the laws of United Kingdom. Any disputes will be handled in accordance with these laws.

15. Contact Us

If you have any questions about these Terms & Conditions, please contact us at:

📧 Email: Joanne@diverseclothing.co.uk

By purchasing from Diverse MMX, you acknowledge that you have read, understood, and agree to these Terms & Conditions.